PLEASE ENJOY COMPLIMENTARY SHIPPING ON ALL ORDERS OVER $50

FAQs

Here are some of our most frequently asked questions—
Q: When can I expect my order to ship?

A:  All orders are processed and shipped within 2-4 business days after receiving payment. Typically, your order will arrive 2 – 3 days after it is shipped.

Please review our Shipping Policy for more information.

 

Q: What if I need to cancel an order?

A: Orders may only be cancelled within 24 hours of placing the order. Please email info@kanari.us and we would be happy to cancel your order and refund your money. Please be advise that once an order has been confirmed and an email confirming your order has been sent, you will not be able to cancel your order. 

 

Q: What if I want to add to my order?

A: Go ahead and submit a second order. Email info@kanari.us to let us know and we will refund any unnecessary shipping charges.  

 

Q: What if I want to return an item?

Having second thoughts? That’s okay! Check out our Return Policy before you make your purchase. 

 

Q: Where do you get your product formulas?

A: The founder of KANARI has studied herbs, natural remedies, essential oils and most recently cosmetic chemistry for over 5 years (no formal certification) and the products are formulated based on her self taught knowledge. It’s quite normal for product formulas to go through 3-4 (sometimes more) versions before they are ready to be released. We strive to always put our best formulas on the market. 

 

Q: How are your products tested? Do you send them to a lab?

A: That’s what friends are for! But seriously, we test our products for consistency and results on ourselves, our families and volunteers at times. Our products are made with such safe ingredients that we feel comfortable jumping straight to human testing.

 

Q: Do you make your own products?

A: Yes! All of the KANARI branded skin and body products are made at our facility in Los Angeles, CA. Our lifestyle products and clothing are sourced & manufactured in Los Angeles as well.

 

Q: What is the shelf life of your products?

Our skin and body products are 100% natural with no artificial preservatives, so they do expire. We make our products in small batches to ensure longevity but advise you to use them within 6 months of receiving it. The expiration dates are very loose estimates (simply how long we will guarantee a product for) and products can usually last much longer. 

 

Q: Are your products cruelty-free or vegan?

A: Though we are not certified cruelty-free (yet), we never test on animals, ever. (Actually, we test on ourselves!) Yes, our products are vegan as well. 

 

Q: How can I get notified of new or upcoming sales?

A: Please join our mailing list! You’ll be the first to know when new deals launch!